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Bright House Networks makes good on recent service interruption

Several weeks ago most of the folks I know who have Central Florida cable service provider Bright House experienced an outage. Some longer than others. Truth be told, I barely even noticed there was an issue at my house.

Well, yesterday I received a letter from Bright House, and was both quite surprised and impressed by the level of customer service being paid to this matter. Why? Because I get an entire month of premium channels for FREE! And if that weren’t enough I’m also getting a credit for the hours my service was “interrupted.”

Brighthouse letter

Did you receive a similar compensation for the outage earlier this month? If not, you can head over to my place and we’ll watch some free movies!

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Connector. Blogger. Tennis fan. Electronica obsessed. Eternally challenged optimist. Digital traveler. Social Media Manager. Lover of my City. #LoveOrlando

Comments

  • Carri
    Sunday, 21 December 2008

    Hmmm… I got a free I-Control movie and was feeling pretty good about it until I see that you got an ENTIRE MONTH of free movies. Humph!

    But seriously, I also thought that this was a great example of service and a nice way for BrightHouse to say sorry and thanks to their customers.

    If only more companies behaved this responsibly, I think we’d all be much happier and more tolerant when the inevitable issues occurred.

    Carri

  • Rick
    Sunday, 21 December 2008

    I lost cable all day, and I never got a letter or anything. We could not even watch pre-recorded movies/show.

  • akeorlando
    Sunday, 21 December 2008

    @Carri That seems to be the case with a couple of other folks I know. I’m wondering if it might have to do with the cable package one has. Do you already subscribe to Showtime or any of the other channels? I do not.

    @Rick Be on the lookout over the next few days. All the people I know who have gotten something in the mail have received it in the past few days. Perhaps you’ll receive something this week.

  • Tony Han
    Friday, 26 December 2008

    Lost cable too, they promised to refund the lost time. Should be a couple of dollars. Great customer service Brighthouse!

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