Several weeks ago most of the folks I know who have Central Florida cable service provider Bright House experienced an outage. Some longer than others. Truth be told, I barely even noticed there was an issue at my house.
Well, yesterday I received a letter from Bright House, and was both quite surprised and impressed by the level of customer service being paid to this matter. Why? Because I get an entire month of premium channels for FREE! And if that weren’t enough I’m also getting a credit for the hours my service was “interrupted.”
Did you receive a similar compensation for the outage earlier this month? If not, you can head over to my place and we’ll watch some free movies!
Hmmm… I got a free I-Control movie and was feeling pretty good about it until I see that you got an ENTIRE MONTH of free movies. Humph!
But seriously, I also thought that this was a great example of service and a nice way for BrightHouse to say sorry and thanks to their customers.
If only more companies behaved this responsibly, I think we’d all be much happier and more tolerant when the inevitable issues occurred.
Carri
I lost cable all day, and I never got a letter or anything. We could not even watch pre-recorded movies/show.
@Carri That seems to be the case with a couple of other folks I know. I’m wondering if it might have to do with the cable package one has. Do you already subscribe to Showtime or any of the other channels? I do not.
@Rick Be on the lookout over the next few days. All the people I know who have gotten something in the mail have received it in the past few days. Perhaps you’ll receive something this week.
Lost cable too, they promised to refund the lost time. Should be a couple of dollars. Great customer service Brighthouse!